Customer Support
We're here to help your team get the most out of CareShiftLTC — staffing, scheduling, compliance, and billing.
Email us
The fastest way to reach our team. We reply within one business day.
connect@careshiftltc.comSupport hours
Monday – Friday, 9:00 AM – 5:00 PM ET
Urgent issues affecting live shift coverage are prioritised.
Getting help inside the app
Signed-in users have a built-in Help & Learning Centre with role-based walkthroughs for every screen they use. Sign in to your workspace and open the Help tab.
Onboarding & training
New organizations get guided onboarding: account setup, staff import, union rules, and schedule configuration. Email us to schedule a session, or watch the feature tour.
Billing questions
For invoices, plan changes, or the pilot discount, email us and include your organization name. See our Terms of Service and Privacy Policy.