Request Account & Data Deletion

Because most employment and scheduling data in CareShiftLTC is controlled by your home (the data custodian), start by asking your home's HR or administrator to remove your records. They can deactivate your account, remove you from the roster, and delete your profile directly from the Staff Directory.

If your home cannot process the request, or if you want CareShiftLTC to delete your sign-in account and any data we hold directly, send an email to:

connect@careshiftltc.com

Please include:

• Your full name
• The email address you use to sign in to CareShiftLTC
• The name of your home or organization (if known)
• A statement that you want your account and data deleted

You can also request deletion from within the app: sign in, go to My Profile → My information & privacy → Request data deletion, and submit the form.

When we process your deletion request, we remove:

• Your sign-in account (email, password hash, authentication tokens)
• Your profile (name, role, designation, contact details)
• Your shift preferences, availability, and leave requests
• Push-notification device tokens and notification history
• Your uploaded documents (certificates, personal files)
• Demo-request and contact-submission records

Some records may be kept for a limited period where your home (the custodian) is legally required to retain them, or where retention is required by employment, tax, or care-regulation law. This may include:

• Attendance and punch records (retained per employment law, then archived)
• Audit-log entries of administrative actions (retained for accountability)
• Records your home has exported or holds outside CareShiftLTC

These retained records are kept only for the legally required period and are then permanently deleted.

We process verified deletion requests within 30 days. If we need additional information to verify your identity, we will contact you at the email address you provided. Once deletion is complete, you will receive a confirmation email.

If you are an administrator and want to cancel your home's entire CareShiftLTC subscription, email connect@careshiftltc.com. Your data is kept for a 30-day grace period so it can be exported, and is then permanently deleted.

Questions about account deletion: connect@careshiftltc.com

Legal entity: Arzyn Brothers Inc. (Ontario Corporation Number 1374912-6)
Registered office: 42 - 400 Newman Drive, Cambridge, Ontario, N1S 0E8, Canada